TENANT PORTAL

Our Tenant Portal has been designed to provide simple, round the clock assistance so that you can manage your account at your convenience.

To register an account please click here.  You will need an active e-mail address, your property reference and your name as it appears on our correspondence.  If you are already registered, you can log in here.

By registering an account, you will be able to;

  • View your balance
  • Make secure online payments
  • Manage your contact details
  • Opt in for our 'Paperless' service
  • View your account history
  • Download copy demands and other important documents.

All card payments are processed by SagePay, who hold the highest level of card security accreditation available - PCI DSS Level 1.  Please click here for more information about SagePay and the security measures they have in place to protect your details.

Apply for services online

We continue to explore ways to improve the online services we offer, to provide the most simple and convenient options to our Tenants and from Wednesday 7th September 2017 we will be extending the functionality of the Tenant Portal to allow you to apply and pay for selected services online.

From the 7th September, you will be able to apply for Landlord's Consent using the Tenant Portal with additional servers being added over the coming months.

Registration is simple;

  • Go to our Tenant Portal
  • Complete the Registration Form entering your 11 digit PROPERTY REFERENCE, your name as it appears on our correspondence, and a valid email address.

Please note: your name has to be typed exactly as it appears on any correspondence we have sent you.

  • Click "Register" and you will be sent an email with confirmation of your user name and password, which you will be able to use to login immediately.

Please remember, it is your responsibility to keep your password safe and secure.

If you can’t remember your password:

  • Click here
  • Enter your PROPERTY REFERENCE (your 11 digit code used to register your account) and the email address you have registered with us in the boxes provided.

When ready click FORGOTTEN PASSWORD and you will be sent a new password to your email address which you can use to login immediately.

Please remember, it is your responsibility to keep your password safe and secure.

 

If you would like to change your password to something more memorable than the randomly generated one sent to you at registration:

  • Go to the change password screen on the new Payment Portal
  • Enter your 11 digit PROPERTY REFERENCE and EXISTING PASSWORD and specify and confirm your new password in the boxes provided.
  • Your new password must be at least 8 characters long and contain both numbers and a mixture of upper and lower case alphabetic characters. When ready click SAVE.

You will have automatically been logged in to your account with your new password.

Please remember, it is your responsibility to keep your password safe and secure.

Once you have registered you can log in here and make payments by going to the MAKE A PAYMENT page.

Click PROCESS PAYMENTS and follow the on screen prompts where you will be taken to SagePay’s secure servers to complete the transaction.

Your payment will show on your account immediately and will appear as a transaction in the HISTORY page straight away.

Please note that there is a 2.75% charge for credit card transactions.

Once you are logged in, you can change the email address you entered originally on the MY DETAILS page.

You can also change other details such as your correspondence address, telephone number and opt in for paperless billing and any updates you make will take effect immediately.

Please note that in accordance with the Commonhold and Leasehold Reform Act 2002, we are unable to accept a postal address outside of England and Wales.

You can update your e-mail address through the 'My details' page on our Tenant Portal.

If you have any difficulties, please e-mail groundrent@fmplc.co.uk and we will update our records.

Please ensure you quote your 11 digit Property Reference in all correspondence.