ONLINE SERVICES

Our Tenant Portal has been designed to provide round the clock assistance so that you can manage your account at your convenience.

By registering for our secure Tenant Portal you will be able to;

  • View your balance
  • Make online payments
  • Manage your contact details
  • Opt in for our 'Paperless' service
  • View your account history
  • Download copy demands and other important documents.

To register please click here.  You will need an active e-mail address, your property reference and your name as it appears on our correspondence.  If you are already registered, you can log in here.

Registration is simple;

  • Go to our Tenant Portal
  • Complete the Registration Form entering your 11 digit PROPERTY REFERENCE, your name as it appears on our correspondence, and a valid email address.

Please note: your name has to be typed exactly as it appears on any correspondence we have sent you.

  • Click "Register" and you will be sent an email with confirmation of your user name and password, which you will be able to use to login immediately.

Please remember, it is your responsibility to keep your password safe and secure.

If you can’t remember your password:

  • Click here
  • Enter your PROPERTY REFERENCE (your 11 digit code used to register your account) and the email address you have registered with us in the boxes provided.

When ready click FORGOTTEN PASSWORD and you will be sent a new password to your email address which you can use to login immediately.

Please remember, it is your responsibility to keep your password safe and secure.

 

If you would like to change your password to something more memorable than the randomly generated one sent to you at registration:

  • Go to the change password screen on the new Payment Portal
  • Enter your 11 digit PROPERTY REFERENCE and EXISTING PASSWORD and specify and confirm your new password in the boxes provided.
  • Your new password must be at least 8 characters long and contain both numbers and a mixture of upper and lower case alphabetic characters. When ready click SAVE.

You will have automatically been logged in to your account with your new password.

Please remember, it is your responsibility to keep your password safe and secure.

Once you have registered you can log in here and make payments by going to the MAKE A PAYMENT page.

Click PROCESS PAYMENTS and follow the on screen prompts where you will be taken to SagePay’s secure servers to complete the transaction.

Your payment will show on your account immediately and will appear as a transaction in the HISTORY page straight away.

Please note that there is a 2.75% charge for credit card transactions.

Once you are logged in, you can change the email address you entered originally on the MY DETAILS page.

You can also change other details such as your correspondence address, telephone number and opt in for paperless billing and any updates you make will take effect immediately.

Please note that in accordance with the Commonhold and Leasehold Reform Act 2002, we are unable to accept a postal address outside of England and Wales.

You can update your e-mail address through the 'My details' page on our Tenant Portal.

If you have any difficulties, please e-mail groundrent@fmplc.co.uk and we will update our records.

Please ensure you quote your 11 digit Property Reference in all correspondence.