"Our mission is to promote excellence in the residential property industry.
We value feedback and are committed to improving our services and standards.
We will seek to answer all telephone enquiries as efficiently as possible, the first time you contact us.
If your enquiry cannot be dealt with immediately, we will put you in touch with someone who can help.
We will respond to letters and emails as quickly as possible and at the latest within ten working days.
We pledge to provide you with information in accordance with relevant legislation and industry best practice, and to ensure our communication is jargon-free and easy to understand.
We further pledge to ensure that our employees receive the correct training and development so they have the right knowledge and skills to meet your needs.
We pledge to do our utmost to make the relationship between us as simple and straightforward as possible.
We are committed to building a solid reputation founded on honesty and professionalism and dedicated to best practice and high standards of business ethics.
Our employees are bound by policies and procedures designed to ensure that ethical behaviour, fairness, courtesy and personal responsibility go hand-in-hand with professional competence and collective accountability.
If things go wrong:
Our aim is to get it right first time but occasionally things do go wrong.
If you are unhappy with any aspect of our service, do let us know; our advisors are here to help."